Refund Policy

Refund Policy is as follows 
If you don't love it, we'll take it back!
We want you to love your creation. If you are not satisfied for any reason with the final product, you may return your purchase for a replacement or refund within 30 days of receipt.

Face Masks and Face Shields: For health and safety reasons, all face mask and face shield sales are final and are not returnable or exchangeable.

In cases of damage or defect, the return process can often be expedited by providing a digital image of the damage or defect (along with a clear description of the problem) in an email to our customer support team. In many cases, action (in the form of replacement, refund or account credit) can be taken as soon as substantiation of the claim has been provided by the customer.

If the damage / defect cannot be verified over the phone or via email contact, the item may be required to be return for inspection before a determination can be made as to the state of the product.


HOW TO RETURN AN ITEM
Contact Customer Support to request a return. You must make this request within 30 days of receiving the shipment.
Be sure to specify the reason for the return request in your message and indicate any preference for replacement (whether exchanging for an identical product or selecting an alternate style, size or color), account credit, or a refund.
Once the topic is selected, you will be asked to select the product that you want to return.
Use the Upload File button to proactively provide digital images of damaged or defective products.


WHAT THE RETURN PROCESS USUALLY ENTAILS
If you have requested a refund, be advised that returning funds usually take 7-21 days to appear in the account used to make the purchase (depending on the processing speed of the bank that issued the funds).

 

 


Refund Policy For product purchased from Our Exclusive Designs,
Digital Designs pages is as follows as they are fulfilled by "Order a Print"


If the order arrives damaged or if the product is defective, the customer can contact us to return it within 7 days of the delivery date. We will investigate and if relevant, will refund them for the damaged or defective items, or replace it at our discretion.


Getting Support:
"Order a Print" will provide support with any issues or questions related to the app settings, products, prices, shipment, transaction failures, issues with orders etc. You can contact us via email on support@orderaprint.com or our support page https://support.orderaprint.com